Darwin Holiday Apartments Website – Conditions of Use
The Darwin Holiday Apartments website is owned and operated by Darwin Holiday Apartments Pty Limited, an Australian incorporated company.
1) Agreement between You and Darwin Holiday Apartments
These terms and conditions apply in addition to any other terms, conditions, notices and disclaimers contained elsewhere on www.darwinholidayapartments.com and its associated websites (the ‘Site’). Your use of the Site constitutes your agreement to all such terms, conditions, notices and disclaimers.
2) Supplier goods and services
2.1) Darwin Holiday Apartments operates the Site as a referral forum for short term holiday lets of less than 90 days. Darwin Holiday Apartments also provides information on the Site for a number of holiday-related suppliers and provides you with the opportunity to purchase goods or services provided by those suppliers.
2.2) We are not an agent for property owners or managers that advertise properties on Darwin Holiday Apartments, nor are we an agent for any third party suppliers of other goods or services that are advertised on Darwin Holiday Apartments (each of which is referred to in these conditions as a ‘Supplier’). We are not involved in the actual transaction between you and any Supplier, except for the purpose of collecting the deposit on behalf of the Suppliers. You enter into any transaction with a Supplier entirely at your own risk.
2.3) Information provided on the Site about goods and services offered by a Supplier is provided by that Supplier. We do not monitor, verify or endorse information submitted by Suppliers for posting on the Site and you should be aware that such information may be inaccurate, incomplete or out-of-date. Facilities, activities or other services that form part of your booking may be subject to change.
2.4) We do not make any representation as to the safety, quality, condition or description of any goods or services provided by Suppliers that are advertised on the Site. Any issues regarding safety, quality, condition or description should be dealt with directly with the Supplier with whom you have made the booking. Darwin Holiday Apartments is unable to provide refunds in these instances.
2.5) Suppliers may impose their own terms and conditions in relation to their goods and services. You acquire goods and services from Suppliers subject to those terms and conditions, so you should check that you agree to the terms and conditions before you confirm your booking.
2.6) All bookings are subject to Supplier availability.
3) Exclusion of liability for Suppliers
To the extent permitted by law, Darwin Holiday Apartments will not be responsible, and we exclude all liability, for any loss or damage whatsoever (including personal injury and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) goods or services by Suppliers.
4) Validation
You may be required to provide a credit card at check-in/arrival to cover incidental charges and you may also be required to provide photo ID. Suppliers may refuse accommodation where they are not reasonably satisfied as to the credentials of any guest at the time of check-in/arrival.
5) Use of Darwin Holiday Apartments Online Booking System
5.1) The Darwin Holiday Apartments Online Booking System is provided on the Site to assist consumers to make confirmed bookings or otherwise transact business with Suppliers, and to make payments for those transactions through Darwin Holiday Apartments, and for no other purposes.
5.2) You confirm that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Darwin Holiday Apartments Online Booking System in accordance with these terms and conditions. You also agree that all information supplied by you in using the Site and the Darwin Holiday Apartments Online Booking System will be true and accurate.
5.3) Any speculative, false or fraudulent booking is prohibited. You agree that the Darwin Holiday Apartments Online Booking System will only be used to make legitimate reservations or purchases for you or another person for whom you are legally authorised to act. You acknowledge that overuse or abuse of the Darwin Holiday Apartments Online Booking System may result in you being denied access to the system.
5.4) You are responsible for all information posted on or transmitted via the Darwin Holiday Apartments Online Booking System by you and any payments due for goods or services acquired through the system by you.
5.5) The Supplier you have booked with may ask for a bond or security deposit to be paid to secure the booking. If so, this payment will take place outside of the Darwin Holiday Apartments Online Booking System and you may be asked to direct transfer funds into the Supplier’s bank account. Darwin Holiday Apartments does not become involved in the payment or return of bonds or security deposits. Return of these amounts is based on the Supplier’s terms and conditions and their inspection of the property after your stay.
6) Reservations and payments
6.1) If you are using the Darwin Holiday Apartments Online Booking System to make a reservation, you will be required to pay the deposit by credit card in Australian dollars when making the booking. You will then receive a booking confirmation and reference number for your booking. You will need to use that reference should you wish to refer to your booking at a later date
6.2) Your payment may be processed up to 48 hours after your booking is made. It is your responsibility to ensure sufficient funds remain on your credit card until after the deposit payment has been successfully processed. Fees and charges relating to insufficient funds at time of debit will be passed onto you.
6.3) Arrangements for payment of the remaining balance are specific to each Supplier. You should check with your Supplier to determine how to pay the remaining balance and the due date.
6.4) If you do not pay the remaining balance by the due date and it remains overdue for more than one week, the Supplier may deem the booking to have been cancelled by you and retain the cancellation fee specified in the Supplier’s Cancellation Policy.
7) Changes, cancellations and refunds
7.1) Terms and conditions for booking changes, cancellations and refunds are specific to each Supplier and/or each property that they list. These terms are set out under the Payment Policy and Cancellation Policy sections of the booking page for each property. Making a booking for a property constitutes acceptance of these conditions.
7.2) To make changes to your booking or make a cancellation you must contact the Supplier of the property you booked. Darwin Holiday Apartments is unable to request any booking changes or cancellations on your behalf. If you are entitled to a refund you must make arrangements for payment of that refund directly with the Supplier.
7.3) If the Supplier is unable to fulfil a confirmed accommodation booking (in full or part), they must use their best endeavours to find you alternative accommodation of a similar standard. If the Supplier cannot find suitable accommodation that is acceptable to you, you should contact Darwin Holiday Apartments Customer Support for further assistance.
8.) Security of payment
We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details. However, Darwin Holiday Apartments does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
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